Free Shipping for All Area Rugs
The Perfect Rug provides all shipping free of charge*.
Custom area rugs usually ship within 15 business days. This can be impact by manufacturer delays and production delays during peak periods. We will do our best to inform you of any anticipated production or shipping delays.
Quick ship rugs usually ship within 5 business days. This can be impacted by manufacturer delays. We will do our best to inform you of any anticipated shipping delays.
If you would like your rug expedited for an additional fee, please contact [email protected] to discuss options and timeframes.
*Please note that free shipping entails basic UPS ground or freight curbside delivery (shipping method is contingent on rug(s) size). Additional fees may apply for special equipment, remote locations, ferry usage, etc. Shipping to Alaska, Hawaii, and Canada will incur extra charges for freight. You will be contacted if such charges are applicable.
Supply Chain and Availability Update
Demand for home goods is at an all time high . At the same time, shortages of raw materials and labor have strained supply chains across our industry like never before. Additionally shipping companies are short drivers, warehouse labor, and even administrative support.
Rugs we once delivered in a few weeks are currently requiring more time to make and ship.
We hear your frustration and appreciate your patience as we all go through this together. For home goods, from appliances to textiles, we still have among the quickest turnaround time from order to shipping, especially considering that everything we do is custom. We will continue to do everything we can to stay best in class.
We're making changes. New warehouses with streamlined facilities and increased support with additional customer service associates to answer your questions.
Our goal is to keep you updated on the status of your order, and get your rug(s) to you as quickly and possible. And, if you have questions we are here for you.
Your satisfaction is of the utmost importance to us. Thank you for your order, and thank you for choosing The Perfect Rug!
