Unpacking
Please be careful in opening the packaging on your rug. Most rugs will be wrapped in plastic for safe shipping so take care when removing the packaging (knives and scissors can cut or damage the rug).
* Valid through 7/4/2022
Congratulations on your new, very personal rug, we hope it's perfect!
Let's make sure it stays that way with some easy rug care guidelines. We've even made it easy for you to get a head start with the right cleaning products for your new rug.
Please be careful in opening the packaging on your rug. Most rugs will be wrapped in plastic for safe shipping so take care when removing the packaging (knives and scissors can cut or damage the rug).
Rugs can display minor wrinkles after being shipped in a tight package. We recommend you lay the rug flat on your floor and watch the irregularities dissipate over the next 2 weeks as the rug material fibers relax.
Do it often. We recommend a suction-only canister vacuum. If your rug is wool or a wool-blend, do not use a beater bar or a very-high suction vacuum.
Stains, especially fresh ones, won't ruin your rug with proper cleaning care. Follow these tips to clean up that stain without damaging your rug.
Remember sisal, seagrass and jute rugs should never be placed outdoors or in an environment with moisture (like a screened in porch).